Remaking banking customer experience in response to coronavirus
McKinsey
07 Apr 2020 12:00 AM
Downloadable Resources Open interactive popup Article (PDF-592KB) The last time there was a global crisis, banks were widely perceived to be a big part of the problem. This time around, banks are central to the solution.Banks can play an immediate role in slowing the spread of COVID-19 by helping customers make better use of existing digital and remote channels. And banks can help limit the impact of the likely downturn by building new experiences to help their customers manage debt, adjust bud