Brand bounce-back: Tata Consumer Products marketing VP says authenticity is key

The Drum 15 Sep 2020 01:00
Tata Consumer Products’ Puneet Das says authenticity is key

In this new column, The Drum asks marketers across categories and geographies to share their experience of combating the Covid-19 crisis, the learnings along the way, how they tweaked their go-to-market strategies and what their new playbook looks like as they seek growth. This week Puneet Das, vice president marketing, beverages, India at Tata Consumer Products, shares his learnings and lessons. Das, based in Mumbai, oversees the beverage portfolio of one of the largest companies in the beverage segment in India.

Marketing with a heart

The most important learning for brands during this crisis is to be authentic and try to walk the talk when it comes to positively impacting society. During times like these, it becomes important to consumers on ‘how you make them feel’ and whether you can genuinely make a difference in their lives in a meaningful manner.

For instance, in Tamil Nadu, hot tea shops are an integral part of street culture and people from all walks of life frequent these tea outlets. However, this important segment faced severe challenges due to movement restrictions. With minimal income and the losses mounting every day, the hot tea shop owners struggled to stay afloat and were suddenly faced with an uncertain future.

While there were restrictions that prevented customers from stepping out for their daily cup of tea, they could still help the hot tea shop owners by contributing the cost of one cup of tea (Rs. 10 per cup) through digital payment, from the comfort of their home. So, Chakra Gold tied up with a leading digital wallet provider, Bharat Pe, and set up a system from scratch to enable patrons to express their solidarity with these hot tea shop outlets by contributing through a digital wallet.

In addition, while the trend for consumers to use natural herbs and spices and their home-made mixtures in their regular cup of tea has existed for some time now, it has become even more relevant in the last few months. Thus, Tata Tea Tulsi Green was launched in September last year in select cities and channels.

Shaping up new customer experiences

Looking at the relevance of the platforms in recent times and increase in OTT /online streaming consumption, Tata Tea Gold, a marque brand from Tata Consumer Products, did one of the first-ever industry collaboration leveraging online streaming and e-commerce platform through a pioneering partnership with Amazon for the release of the film Shakuntala Devi (a recent Indian language film based on the famous mathematician by the same name).

One of the biggest trends with this pandemic has been the safety first mindset of consumers dominating their decision making which has seen the acceleration of contactless experiences. Even when the lockdown is starting to gradually ease, consumers are likely to still be wary of returning to the ‘pre-lockdown’ life.

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Tata Consumer ProductsPuneet DasIndiaMumbaiTata Tea Gold
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