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With a unique insight into e-commerce behavior, Klarna’s marketing strategy focuses in on being a part of the cultural conversation

Digiday 25 May 2021 04:01
david sandstrom klarna
May 25, 2021 by Kayleigh Barber

Klarna — the buy now, pay later fintech company — is trying to build its user base by becoming part of the culture conversation.

The Swedish-based platform already has a significant base of 90 million global shoppers with 18 million specifically in the U.S., which Klarna CMO David Sandström said is the company’s fastest growing market. With access to that many consumers, the past year has been a treasure trove of new data on online shopping behavior, given the pandemic wildly increasing the number of people transacting on the internet.

That said, with more online shoppers, there has been an additional need for Klarna to put its checkout option (paying in up to four payments, versus one) in front of significantly more people, which Sandström said in the latest episode of the Digiday Podcast, led to his team accelerating its advertising strategy in the second half of 2020. Its marketing team has been tasked with leading that charge by getting creative on emerging social media platforms as well as working with media brands and celebrities to tap into its preexisting, trusted audiences and fanbases.

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Klarna CMO David SandstrmKlarna
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