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How to Keep Your Business Open 24/7 Without Having Anyone Working All Those Hours

Entrepeneur 07 Apr 2021 12:10
How to Keep Your Business Open 24/7 Without Having Anyone Working All Those Hours
Image credit: Bud Freund | Getty Images
4 min read
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The following excerpt is from Jill Schiefelbein’s book Dynamic Communication. Buy it now from Amazon | Barnes & Noble | IndieBound

In today’s digital world, there’s no such thing as business hours because a business can never be truly “closed” anymore. That’s not to say your physical office space doesn’t shut down, but your customers and your potential customers expect access to you 24/7. Whether that comes in the form of locating information on your website, engagement and interaction on and with your social media channels or leaving a review on a third-party site, your business is always “open.” You can never stop paying attention.

With the technology available today, it’s easier than ever to do this. The appearance of 24/7 availability communicates to your customers that they’re your number-one priority. Here are some tenets of 24/7-style service:

The ability to communicate at all times

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