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NHS Covid-19 app: how does track and trace work, and what does the 'possible exposure' message mean?

Telegraph 18 Oct 2020 08:04

After months of delays and millions of pounds, the NHS belatedly launched its official contact tracing in England and Wales on the 24 September.

The so-called NHS Covid-19 app asks users who have been near someone with a positive coronavirus test result to self-isolate for two weeks.

It also allows users to check-in to pubs, restaurants or other venues by scanning a QR code on their phone. They will then get an alert telling them to self-isolated if other visitors at the same time are found to have been infected. 

Matt Hancock, the health secretary, revealed that the app had been downloaded on to 12.4 million devices by noon on Monday, despite early teething problems, hailing it as "the fastest download of an app in British history".

For many, however, confusion persists about how exactly the app works. Here's everything you need to know about how to get set up and use the NHS Covid-19 app:

How do I download the NHS Covid-19 app?

To download the app, visit the App Store on your iPhone, or the Google Play Store on your Android phone. The app is only available on smartphones, and cannot be used on a smartwatche or tablet.

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