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Zoom privacy concerns in the spotlight

Campaign 30 Mar 2020 08:47

While many businesses are suffering during the global COVID-19 pandemic, one has benefitted immensely: Zoom. As countries across the world have implemented measures to confine people to their homes, the videoconferencing app has become a popular way for families, friends and colleagues to communicate. But as it is invited into more people's homes and used to facilitate high-profile government meetings, several privacy experts have raised concerns over the safety of the app.

Zoom has been a popular app for several years, offering more competitive pricing and faster and higher quality streams than several of its rivals, alongside ease of use and fun products like virtual backgrounds. It was launched in 2013 by Eric Yuan, a former lead engineer for the videoconferencing software WebEx, which was later sold to Cisco.

The coronavirus outbreak has graduated Zoom from a business platform to a consumer one. It is being used by schools to teach virtual lessons, by DJs to livestream sets, by doctors to conduct 'telehealth' consultations, and as a socialising tool for friends. Mobile app tracking firm Apptopia reports that the Zoom app was downloaded 2.4 million times on Wednesday (March 25)—up from 56,000 global downloads in January. Zoom’s shares are up more than 100% since the beginning of the year.

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Eric YuanApptopiaPrime Minister Boris JohnsonWebExMinistry of Defence
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